Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers.


Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named a Leader in Gartner’s Magic Quadrant for Customer Engagement Center Workforce Optimization (2015) and “The Forrester Wave™: Workforce Optimization Suites, Q3 2016” report.


Calabrio has more than 4,500 customers worldwide spanning industries and sizes, including: Ashley Furniture, FedEx, AXA, Thomson Reuters, Bed Bath & Beyond, Boeing, JcPenny.