How is the contact center work environment changing? How do I effectively manage a hybrid contact center? How do I create a positive customer experience with remote agents?
To answer these questions, watch Engaging a Remote Workforce: 45 Tips in 45 Minutes on-demand where Jeff Wright and Rusty Jensen discuss 45 best-in-class tips around managing, engaging with, and motivating a contact center workforce in the remote and hybrid settings. This “new normal” of employees working remotely, on-premise, or a mix of the two has brought about considerable changes to the contact center environment. To learn how the experts at Wilmac and NICE CXone suggest managing this “new normal,” watch the webinar here.