Watch AI for Breakfast On-Demand! Wilmac Technologies & Five9 present AI for Breakfast, an interview-style discussion that was held on Thursday, February 1st at Oak Hill Country Club. Access the Recordings How is AI being used in CX and contact center technology?...
As a Sales Engineer, I’ve collaborated with prominent United Kingdom police forces, focusing on an often underutilized yet pivotal aspect in public safety – Workforce Management (WFM). In Europe, the European Emergency Number Association (EENA) has been instrumental...
Our industry-leading customer experience partner NICE has launched a wide variety of artificially intelligent tools designed to optimize contact center operations and facilitate a positive customer experience under the umbrella of Enlighten AI. Contact center leaders...
Enlighten XO: Accelerating Digital Transformation eBook Download Now! Everyone wants to leverage AI in their contact center – but where do you start? To deliver customer experiences (CX) that exceed expectations, you must go beyond guesswork. Learn how smart...
In today’s fast-paced business landscape, preserving contact center call recordings is indispensable. For professionals well-versed in Contact Centers, extracting audio from legacy systems can be daunting, especially when dealing with protected or proprietary...
We are glued to our smart devices, and we’ve become more accustomed to interacting with them through voice. When was the last time you said, “Hey Alexa,” “Hey Siri,” or “Hey Google…” It was probably pretty recent, right? Besides being able to speak to them in a...
