Empower your contact center. Reinvent your CX journey.
Cloud Contact Center & Customer Experience
Imagine your contact center paving the way for a more efficient and personal customer journey ‒ What could that mean for your organization?
It could mean stronger employee effectiveness, higher quality interactions, and larger profitable pathways. But if you aren’t driving this kind of growth, it’s time to reimagine your contact center in the cloud.
As a global provider of cloud contact center solutions from world-leading vendors, Wilmac can help you transform customer experiences and set key business objectives in motion. Because when it comes to managing and supporting your contact center for the future, you deserve confidence and peace of mind.
Communications in the Cloud…
Increased Efficiency. Reduced Costs. Renewed Confidence. Here’s How:
Streamline authentic connections across multiple channels.
Analytics & Insights
Drive measurable improvements after every interaction.
Inspire employee self-improvement & maximize your team’s efficiency.
Automation & AI
Solve problems faster with AI & automated technology.
Open Cloud Foundation
Accelerate your flexibility, scalability, & delivery ‒ always secured.
A cloud contact center utilizes innovative software to manage all inbound and outbound customer interactions across multiple digital channels ‒ all on a single, unified cloud-based platform.
From telephone and email to SMS and video conferencing, cloud agents can connect with customers on their channel of choice, when it’s most convenient for them ‒ every time.
At Wilmac, we partner with world-leading technology vendors to provide unparalleled services and support for all of our on-premise and cloud-based clients. Taking a consultative approach to your contact center’s operations, we pair groundbreaking Cloud software and Customer Experience solutions to drive better efficiency and build stronger, long-lasting relationships with your customers.
Contact Center as a Service (CCaaS)
With CCaaS software and technology, on-premise hardware management can become a thing of the past. No more missed opportunities. No more lost leads. Only omnichannel communication on one cloud-based platform, the way your customer wants it, when they want it, and how they want it ‒ and always with a qualified agent on the other end responding to their needs.
Unified Communications as a Service (UCaaS)
From landlines and mobile phones to email, texts, and video conferencing, there’s no shortage of ways your employees interact with customers and coworkers on a daily basis.
What if you could integrate all these separate communication channels into one unified system?
By binding all of these channels with a UCaaS solution, you can empower your contact center with the data it needs to accelerate conversations and make every transaction productive and personalized.
At Wilmac, we install, service, and support UCaaS software and technology. Whether you’re a small or large-scale business, let us help you take your communication system to new heights.
NICE CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation, and Artificial Intelligence – all built on an Open Cloud Foundation.
The easy-to-use application suite is built to fit and accelerate every stage of your growth. Deploy it once and then add more CXone solutions that work seamlessly together to take your business to the next level. CXone is simple to purchase, set up, and maintain, free of upfront equipment costs and IT complexity, unburdened by maintenance contracts, and security certified and SLA guaranteed.
DialPad is a cloud-based contact center software powered by AI. With a fully integrated platform, DialPad enables its users to engage more deeply with AI-powered insights and stay plugged in, wherever they are and on any device. The software suite provides real-time coaching opportunities, live transcriptions for analysis, and one operational location for seamless agent movement between actions.
Managers can leverage DialPad for coaching and supporting agents, customizing the interactive voice response (IVR), and visualizing customer sentiment, customer satisfaction (CSAT) survey results, and pre-defined summaries all in one place.
LogMeIn is a suite of Software as a Service (SaaS) and cloud-based remote work tools for collaboration, IT management, and customer engagement. These solutions are industry-specific, enabling anytime, anywhere access to your work.
Emphasizing business growth, LogMeIn improves productivity, secures customer data, enhances efficiency, and optimizes team management.
Ready to empower your agents & boost their engagement?
Discover more from Wilmac’s Workforce Engagement Management solutions.