Quality assurance (QA), otherwise known as Quality Improvement (QI), is a methodology used in many different organizations to improve the quality of a product or service. This relates to the many different practice groups we serve at Wilmac, including contact centers...
As Ontario enters the second year of NG911 funding (out of a 3-year plan), it is important to be able to take advantage of what is being offered. As NG911 experts in the Public Safety space, we wanted to address a few questions to help you understand what’s at stake...
NICE Inform Best Practices: Q&A Session Wilmac Technologies presents NICE Inform Best Practices: Q&A Session, an informative webinar session on best practices for using industry-leading public safety recording solution NICE Inform. Access the Recording Tune...
NICE Inform is an industry-leading public safety platform that allows for the end user to understand what happened during an incident, how it happened, and what is performing or not performing in their organization. It involves recording, evidence management,...
Resilient and redundant recording in communications ensures the uninterrupted flow of information. Resiliency is the ability of systems to withstand and continue to perform after damage or loss of infrastructure, while redundancy is achieved through the duplication of...
The advancement of technology has transformed our world, but our emergency response system lags behind. Over one billion emergencies rely on the limited context of a phone call every year, which results in delayed dispatch. In response to this problem, RapidSOS built...