The advancement of technology has transformed our world, but our emergency response system lags behind. Over one billion emergencies rely on the limited context of a phone call every year, which results in delayed dispatch. In response to this problem, RapidSOS built...
Next-Generation 911. NG911. Next-Gen 911. All buzzwords that have been floating around the public safety sector for years. You may have been asked, “Are you Next-Gen 911 ready?” or “How is your PSAP’s adoption of NG911 going?” and you’re unsure how to answer those...
Creating frictionless PSAP operations is no simple task. There are a multitude of factors to consider, including the fact that the environment is mission-critical; peoples’ lives are on the line if operations aren’t running smoothly. As defined by NICE, digital...
One of the most important aspects of having efficient incident reconstruction in the public safety setting is organization. Information assembly, debriefing, and distribution doesn’t have to be burning and carrying CDs and DVDs or emailing .wav files around to...
As someone working in a Public Safety Answering Point (PSAP), you understand the importance of recording and storing the interactions you have with those calling you and the entities being dispatched. But, what do you do when those recordings are many years old – and...
Computer-aided dispatch systems, otherwise known as CAD, are utilized by individuals like dispatchers and 9-1-1 operators in Public Safety Answering Points (PSAPs) to prioritize and record incident calls, identify the status and location of responders in the field,...
