Creating frictionless PSAP operations is no simple task. There are a multitude of factors to consider, including the fact that the environment is mission-critical; peoples’ lives are on the line if operations aren’t running smoothly. As defined by NICE, digital...
One of the most important aspects of having efficient incident reconstruction in the public safety setting is organization. Information assembly, debriefing, and distribution doesn’t have to be burning and carrying CDs and DVDs or emailing .wav files around to...
As someone working in a Public Safety Answering Point (PSAP), you understand the importance of recording the interactions you have with those calling you and the entities being dispatched. But, what do you do when those recordings are many years old – and growing...
Computer-aided dispatch systems, otherwise known as CAD, are utilized by individuals like dispatchers and 9-1-1 operators in Public Safety Answering Points (PSAPs) to prioritize and record incident calls, identify the status and location of responders in the field,...
Wilmac has been partners with NICE Public Safety for 28 years, working to equip PSAPs with recording solutions that help them better reconstruct an incident, understand it, and work at highest efficiency. The most popular Public Safety solution that Wilmac services...
The Next Generation 9-1-1 concept has brought a multitude of new ideas to the PSAP in the United States – one of those being the Text-to-911 feature. Text-to-911 is the ability to send a text message to reach 9-1-1 emergency dispatchers from your mobile phone or...
