Achieving Successful Call Recording Management Through a Single Pane of Glass White Paper | January 25, 2023 Is your current recorder nearing end-of-life or are you considering a transition to the cloud? Then there are several factors you must consider to ensure your...
WhatsApp is a common mode of communication due to its simplicity and flexibility in sending text messages, voice calls, video calls, and recorded voice messages. It is widely used because of its low cost and ability to communicate internationally without the fear of...
We can’t stress it enough: Continuity Replay is a dynamic solution. We continue to find new use cases for different organizations from different industries that expand the opportunity to develop Continuity Replay. The cloud has created an entirely new voice recording...
Everyone has an energy & utilities provider that plays a part in helping them live their normal, day-to-day life. From the pandemic-induced recession to extreme weather events, the energy and utilities industry has been challenged on the basis of reliability and...
If you’ve read some of our previous blogs, you know that Wilmac is a digital technology company that specializes in facilitating, capturing, analyzing, optimizing, and archiving interactions. Our history is rooted in recording voice interactions, and our Enterprise...
If you’re reading this post, you most likely record communications in your organization. Well, you’re in the right place. At Wilmac, we consider ourselves recording (or you’ll hear us refer to it as ‘voice’) specialists and a direct representation of our expertise is...
