Managing Remote Agents in the True Cloud

Managing Remote Agents in the True Cloud

Are you one of the many companies transitioning to the cloud?   Then you know it’s time to modernize your workforce optimization suite.  And being able to be flexible and manage remote agents is a critical component to that modernization.  Before we dive into how the...
5 Reasons Why NPS is Critical in CCaaS

5 Reasons Why NPS is Critical in CCaaS

What is a Net Promoter Score (NPS), and why should a positive NPS matter to your organization? At its core, a NPS measures the willingness of customers to recommend a company’s products or services to others. It should be a significant pillar of your Customer...