Unified communications (UC) recording refers to the process of capturing and storing audio, video, and messaging, interactions that take place within a UC system, such as Cisco, Avaya, Microsoft Teams, and Zoom. This technology enables organizations to monitor and...
WhatsApp is a common mode of communication due to its simplicity and flexibility in sending text messages, voice calls, video calls, and recorded voice messages. It is widely used because of its low cost and ability to communicate internationally without the fear of...
Microsoft Teams Recording has become a critical component of compliance in organizations because of the increased adoption of the platform due to the pandemic. From video and chat to screen sharing and A/B calling, all Microsoft Teams interactions are required to be...
Compliance Recording makes up a critical part of what we do at Wilmac. The many local, state, national, and global regulatory agencies that require the recording or capturing of interactions did not waiver when many traders were required to work from home at the start...
Managing the many ways you interact with your customers is not easy. With massive growth in transaction volume and digital channel complexity, customer experience has been moved to the top of the priority list. The infinite communication experiences that customers...
If you’re a financial services organization (FSO) with regulated employees, you’re probably aware that under PCI DSS, Dodd-Frank, MiFID II and other trading regulations, all regulated employee communications must be recorded. With regulated employees still working...
