Customer Connect

Send a message

Call 1-800-836-1160

Empowering your company in the modern world.

Blog & Events

At Wilmac, we keep companies in-the-know and empower them with the insights and solutions they need to transform their communications and come out on top in the digital landscape.

From Monitoring and Compliance to Voice Data Management, Workforce Engagement Management, and Cloud-based Communications, our blog covers all the latest solutions, industry news, and events. If you have any questions or need assistance, reach out to us.

Workforce Management and its Role in the Contact Center

Workforce Management and its Role in the Contact Center

Workforce Management, otherwise known as WFM, is about managing multiple key demands in a contact center: forecasting, agent and staff scheduling, employee empowerment, performance management, and the processes around it. It can also be looked at as optimizing the use...

On Demand Webinar: Ask the Experts

On Demand Webinar: Ask the Experts

The growing importance of artificial intelligence and automation in the move to cloud communications can be a daunting concept to face for contact center leaders. When it comes to AI chatbots and voicebots, it's critical to understand the history of virtual agents,...

The Mac Memo: November 2021

The Mac Memo: November 2021

Issue #03 of The Mac Memo is available for you - the decision-maker, leader, or information-technology-enthusiast - to enjoy at your leisure! This month, read about what Wilmac has planned for the upcoming holiday season, learn more about Call Archival, hear about our...

4 Things to Know About Capturing Text-to-911 Conversations

4 Things to Know About Capturing Text-to-911 Conversations

The Next Generation 9-1-1 concept has brought a multitude of new ideas to the PSAP in the United States – one of those being the Text-to-911 feature. Text-to-911 is the ability to send a text message to reach 9-1-1 emergency dispatchers from your mobile phone or...

Complete Communications Compliance with Wilmac & NICE

Complete Communications Compliance with Wilmac & NICE

The past 18 months or so, we’ve seen a 400% increase in unified communications app usage. There is an average of 62 million+ video conferences held weekly by organizations. Mobile applications like WhatsApp have had a 40% increase in usage. In Financial Service...

AI & Automation: How to Use it in Your Contact Center

AI & Automation: How to Use it in Your Contact Center

The past year has brought forth a surge in digital interactions. With customer activity and expectations changing rapidly and becoming less predictable, many organizations have turned to artificial intelligence (AI) to help manage swings in customer demand, crunch...

The Mac Memo: October 2021

The Mac Memo: October 2021

The second issue of The Mac Memo is live! This month, Wilmac spotlights NICE CXone, our first-ever Voice Archive Management Series, and new Sales Director Christopher Schaeffer, who specializes in cloud contact center solutions. Read more if you're looking for some...

Have additional questions? Can’t find what you’re looking for?

Contact Wilmac.