Wilmac Support for NICE Systems


There is a reason that NICE turns to Wilmac when they have need of an on-site engineer or are ready to install a new system. Similarly, there is a reason that hundreds of customers turn to Wilmac to install, service, and support their NICE products.

And the reason is…Wilmac knows NICE.

We know their products, systems, and solutions – and that includes products that are at or past End of Life (usually called “legacy” products), and those that are new and current.

Our work with NICE has extended successfully for over 10 years, but that does not mean we are content to rest on our laurels. Just because something was true a year ago, doesn’t mean that that it is true now. For this reason, we stay current on the latest versions and models so that if you need support for your NICE system, we CAN support it – this is true if your system is one-year old, or five, or more!

We know the ins-and-outs of NICE, and we are more than happy to train you on it too. We pride ourselves on having trainers who can seamlessly alternate from ‘tech talk’ to end-user speak. This is important when you’re trying to teach your agents how to use a new system or upgrade. But conversely, you also need someone who understands the intricacies of the technical side and can go toe-to-toe with the manufacturer on your behalf if necessary. We are that person, or more accurately, we are that team of people.

Wilmac has the largest team of tier-3 certified engineers in the industry and every time you get support from one of our Field Service Engineers, you get direct access to a high-level technician who has the knowledge, experience, and resources to actually help you with your problem.

Here are just a few examples of some of NICE’s products we can support:

Current Products:

Sunset and Legacy Products:

  • NICE Inform versions 1 - 7.1
  • NICE Perform R1 - R3.5
  • NICE Perform eXpress 1.0, 2.1, & 3.0
  • NICE Scenario Replay & LMR
  • MIRRA I, II, & IV
  • NICE 8.7 - 9.0
  • NICE Call Focus II & III
  • NiceUniverse
  • NICE Quality eXpress
  • NICE Recording eXpress
  • NICE Interaction Management (NIM) 4.1
  • NICE Engage

Click here to see a more comprehensive list of version and products we can support!

To learn more about Wilmac’s extensive NICE expertise, or to see how we can put this NICE knowledge into action for you, contact us today.

Tags: Service NICE Support Legacy Recording End of Life (EOL) NICE Inform NICE Engage NICE IEX NICE Trading