Technical bugs or glitches can occur at any moment. Day or night. Weekends or Holidays. That’s just the nature of technology.
Despite this fundamental truth, there is no wiggle room when it comes to complying with internal regulations or federal mandates. Your Call Recording system has to work, and it has to work all the time. The only solution to these potential issues is to have around-the-clock support.
Thankfully, you have options other than dragging your IT staff out of bed: You can rely on Wilmac.
Wilmac is the only organization in the industry to offer round-the-clock support to help you reduce risk and liability. In some cases, this means a decrease in internal IT costs too.
Our NOC – Network Operation Center – is a centrally-based location from which Call Recording systems and networks can be supervised, controlled, and monitored. The end goal is to maintain optimal operations for you, no matter what.
Wilmac’s NOC offers:
- Alarm monitoring
- Quick issue identification
- Prompt response and resolution to ensure maximum uptime
- 24 x 7 x 365 monitoring and support for your peace of mind
You can rest assured that your Call Recording system is doing exactly what it is supposed to do – record your calls – no matter the day or time.