We’ve come quite a long way. As recently as a few years ago, paper files and reports were the only method for managing the surplus of information collected during and after an emergency incident. For years, owning a physical filing cabinet was the closest many would come to having access to a comprehensive incident “database”. Sharing of files often literally meant handing paper documents or CDs of data from one person to another.
Time continues to pass, and new technological innovations are introduced and expanded upon every day, but many PSAPs still think about incident information in terms of paper documents to be sifted through and disks to be stored.
Modern Incident Information Management systems, which are tied directly to your call and data recording systems, represents a new way of looking at this digital data. Gone are the days where you would spend hours, days, or weeks reconstructing an incident after it has occurred.
Today’s Incident Information Management systems collect, store, and organize all relevant multimedia data – including voice calls, text messages, video recording, email communication, and photographs – in one spot, with an easy-to-use interface that presents the different data pieces in a chronological view. The context, which so often got lost in translation before, stays with the evidence and helps investigators, prosecutors, and other law enforcement individuals create a 360-degree view of what happened well after the fact.
Time, money, and potentially a lot of trees are saved. And although papers and file folders will likely never go away completely, (or at least not in our lifetime), it is important to know that there are scalable, easy to implement, and affordable solutions out there that can help you manage your digital evidence.