Public Safety

The NICE Inform Intelligence Center

Today, PSAP managers have to pull data from lots of different systems to compile metrics, and for all the manual effort, they still lack the in-depth…

Upgrading or Replacing your PBX? Don’t forget about your Call Recording!

To ensure the upgrade or replacement of your PBX, phone, or call handling systems goes as smoothly as possible, be sure to consider your communication…

Drowning in a Tsunami of Digital Evidence? Here’s Your Lifeline

Today, crime solving hinges on digital evidence and the volume, velocity and variety of digital evidence is growing exponentially. From body-worn…

Domino Effect: One Software Update Can Affect Another

Like dominoes in a line, a change made to one program can affect others in strange and often unintended ways.

Complimentary Training Resources for 9-1-1 Center Managers

As a 9-1-1 center manager, you’re stretched thin every day managing daily operations, Quality Assurance, evidence/audio requests, performance…

Recording Support Challenges - And Solutions to Them!

As industry veterans, we’ve seen our fair share of changes in the industry. Recent advancements in recording technology and related applications…

Beyond Recording Calls – Do Something with Your Data!

Recording your calls is just the first step – what you can do with all the data you collect is the real game changer.

We Guarantee Our SLAs – Here’s How.

What good is a commitment if you don’t follow through? Honoring our SLAs is just one way we demonstrate our commitment to quality and service.

A Buyer’s Guide: 5 Questions to Ask When Evaluating Call Recording Vendors

You’ve decided to buy new Call Recording software…here are 5 questions to ask your vendor!

Replacing Your Call Recording System – Know Your Options

If you’re looking to replace or upgrade your Call Recording system, it’s important to consider all of your options.

3 Tips for Practicing Proactive Compliance

Take action before there is a problem – Mitigate risk with Proactive Compliance.

From Paper to Pixels: Managing Digital Evidence Today

Managing digital data, such as voice calls, text messages, videos, emails, and photographs, can be faster, easier and less expensive than ever before.

Choosing A NG9-1-1 Recording Partner: 6 Factors to Consider

Selecting a Next Generation 9-1-1 recording partner is an important decision and can have significant impacts on your PSAP now, and into the future.

Wilmac Consulting Assessments

Consultative assessments ensure that your solution is meeting your needs and helping you achieve your goals.

Wilmac Support for NICE Systems

Wilmac knows NICE. We know their products, systems, and solutions, and have successfully partnered with them for over 10 years.

What Is Proactive Compliance?

Proactive compliance allows organizations to mitigate risk and protect their business and their customers.

Outsourcing Your Call Recording Management

What would you do if you had more time? Wilmac’s Staffing Services can guarantee that one time-consuming task – managing your Call…

What Is Recording Resiliency & Why Is It Important?

A resilient system starts with a thorough design and configuration review, which takes into account all of your business needs & regulations.

Global Support Benefits

Your organization’s Call Recording equipment is important and requires high quality support wherever you operate.

Software Updates & The Impact on Your Call Recording

It is crucial to take steps to mitigate compatibility risk, and ensure that all systems are prepared and protected during upgrades.