Recording your calls is just the first step – what you can do with all the data you collect is the real game changer.
US brands lose an estimated $41 billion per year due to poor customer service and non-compliance. Your recording system plays a major role.
What good is a commitment if you don’t follow through? Honoring our SLAs is just one way we demonstrate our commitment to quality and service.
Selecting a Next Generation 9-1-1 recording partner is an important decision and can have significant impacts on your PSAP now, and into the future.
Communication Recording solutions play a major role in your organization. Here are five considerations to keep in mind when buying your next system.
When a phone call is made, there is only one chance to record it. What can your organization do to reduce the risk of lost calls?
Take action before there is a problem – Mitigate risk with Proactive Compliance.
It is likely that you don’t know what it is you don’t know when it comes to your organization and its Call Recording needs. Sure,…
To ensure the upgrade or replacement of your PBX, phone, or call handling systems goes as smoothly as possible, be sure to consider your communication…
Today, crime solving hinges on digital evidence and the volume, velocity and variety of digital evidence is growing exponentially. From body-worn…
Like dominoes in a line, a change made to one program can affect others in strange and often unintended ways.
As a 9-1-1 center manager, you’re stretched thin every day managing daily operations, Quality Assurance, evidence/audio requests, performance…
You’ve decided to buy new Call Recording software…here are 5 questions to ask your vendor!