Your organization’s Call Recording equipment is important and requires high quality support wherever you operate.
As recently as ten years ago or less, recording systems were proprietary hardware based and most data logging was archived on tapes and/or discs.…
NICE COMPASS provides powerful compliance assurance recording automation tools, monitoring dashboards and reports to help financial institutions…
If you’re thinking about changing any of the technology in your working environment, we encourage you to consult Wilmac before follow through on…
When you interact with clients, customers, and coworkers, what communication technology do you use?
Communication Recording solutions play a major role in your organization. Here are five considerations to keep in mind when buying your next system.
In a world of increasing texts, emails, and social posts, calling on a phone still has a place.
Planning to upgrade your Recording system? Follow these 5 steps.
Introducing Continuity, Wilmac’s intuitive, web-based browser interface that allows for easy search and replay of legacy recorded calls and metadata.
Here at Wilmac, we’re consumers too. We understand how frustrating it is when a company’s rhetoric doesn’t align with reality.
Like dominoes in a line, a change made to one program can affect others in strange and often unintended ways.
You’ve heard the phrase “Total Cost of Ownership” before. What does it mean in terms of your Call Recording system, and why should you care?
When a phone call is made, there is only one chance to record it. What can your organization do to reduce the risk of lost calls?
What good is a commitment if you don’t follow through? Honoring our SLAs is just one way we demonstrate our commitment to quality and service.