NICE Introduces NTR-X, Next Generation Cloud-Based Compliance Solution for Omnichannel Trade Recording Management

Selected by several top ten global FIs, NTR-X captures all modalities of regulated employee communications enabling regulated firms’ digital…

Microsoft Teams & Compliance Recording: Your Pressing Questions Answered

Unified communication and collaboration platforms like Microsoft Teams are transforming the way millions of people work every day. As unified…

Financial Compliance: The 4 R’s

Thanks to growing industry regulations and internal rules, organizations in the financial markets are required to RECORD, RETAIN, and upon request,…

The Next Generation of Trading Compliance Recording & Assurance - Webinar with KPMG, NICE, and Wilmac

In today’s evolving regulatory landscape, Financial institutions are increasingly required to capture a growing number of channels and users,…

Recording Support Challenges - And Solutions to Them!

As industry veterans, we’ve seen our fair share of changes in the industry. Recent advancements in recording technology and related applications…

Turrets and the Future of Trader Communication Technology

Since the 1980s, turrets (also known as dealerboards) have been one of the most important pieces of communication technology for traders. …

Improving Agent Performance with Speech Analytics

Most agents really want to excel, but they need training and ongoing coaching and feedback to achieve peak performance. This is where speech analytics…

Public Safety Interoperability and Resource Consolidation

Public Safety agencies – PSAPs, Sherriff’s offices, Fire Departments, and others – are essential to the well being and safety of…

Automated Trade Reconstruction Ushers in New Era of Accountability

The volume of trading activity has grown exponentially over the past few decades, as a result of elaborate securities offerings and the availability…

7 Ways to Reduce Agent Attrition

Contact center agent attrition, which ranges from 30% to over 100%, remains a top challenge. Managers have tried many things to reduce the attrition…

The NICE Inform Intelligence Center

Today, PSAP managers have to pull data from lots of different systems to compile metrics, and for all the manual effort, they still lack the in-depth…

The Art of Possible: A Consultative Approach to Financial Compliance

Now is the time to change how financial institutions approach the purchase of software used to manage their critical operations, particularly in…

Upgrading or Replacing your PBX? Don’t forget about your Call Recording!

To ensure the upgrade or replacement of your PBX, phone, or call handling systems goes as smoothly as possible, be sure to consider your communication…

How Technology Can Reduce Contact Center Operational Costs

In Contact Centers, as in many other business environments, there seems to be a continual push to increase overall efficiency, all while decreasing…

Improve Your Customer Service with Recording Applications

Recording the conversations between customers and Contact Center agents is one of the only surefire ways to truly guarantee that customers are…

Complimentary Training Resources for 9-1-1 Center Managers

As a 9-1-1 center manager, you’re stretched thin every day managing daily operations, Quality Assurance, evidence/audio requests, performance…