6 Reasons to Consider Managed Services

 

Why should you hire a Managed Services Provider (MSP) for your Call Recording system?

(ONE) Your internal IT resources have other things to do – like keep your computers running! Many internal IT departments are overworked and understaffed. In fact, on average, technical support teams are 42% smaller than would be considered ideal. Giving them the added responsibly of your Call Recording system can be a recipe for disaster, especially because…

(TWO) Call Recording technology is incredibly niche. Any Tom, Dick, or Harry with IT experience will not have the necessary skills to properly diagnose, service, and maintain your solution. It is critically important that the resources responsible for your system are highly accredited, trained, and experienced, but often…

(THREE) It is expensive and time consuming to hire/train/certify/retain the resources with the proper skills and certification. A lot of time and money goes into bringing a service technician ‘up to speed’ on even the most basic Call Recording solution. Add to that the official training and certification necessary to properly manage vendor-specific technology and the costs add up quickly, as does the amount of time it takes to become trained! But you need that expertise and skill, otherwise, things can go awry. For example…

(Four) Many “simple” updates and bug fixes can have disastrous effects on your Call Recording system. Without the knowledge and backing of an experienced and trained Call Recording service provider, you run the risk of allowing the wrong updates to be implemented. Sometimes something as “simple” as a Windows update can cause your Call Recording system to malfunction. If you have a Managed Services provider, you have access to a resource who knows what should and should not be done to your system. Additionally, if you have that MSP routinely monitoring your system for issues, you can…

(FIVE) Avoid the traditional break/fix model with proactive maintenance! A Managed Services provider can facilitate system health checks and system routines on a regular basis, and thereby avoid malfunctions all together. Your MSP will be notified of an issue before it affects daily operations and can resolve it promptly. This approach saves you from potential non-compliance, including litigation and fines. And overall…

(SIX) Having a MSP saves you money in the long run. Your environment, needs, and wants are unique to your organization. With Managed Services, you can custom build a support model that’s an exact, tailored fit. The result? You’re not stuck with exorbitant expenses and partial service coverage.

Talk to Wilmac today to see if we are the right MSP for your organization. 



General Services   Tags: Support Managed Services Staffing Services System Health Check System Routines Software Compatibility Considerations