3 Steps to Avoid Lost Recordings

 

If a call is made and it isn’t recorded, what then?

Unless you have a time machine, the chance to record that call is gone. There is no way to go back for a second chance.

Obviously, this is a scenario you want to avoid. So what can you do to reduce the risk of lost calls in the future?

1.)     The best way to mitigate the risk of lost recordings is to perform regular and thorough MAINTENANCE on your system. You take your car to the mechanic for oil changes and yourself to the doctor for regular physicals, why should your Call Recording system be any different?

System Health Checks, System Routines, and other Managed Services identify issues before they can negatively affect your recording system. Fixing these problems as quickly as possible eliminates as much system downtime as possible. Without these regular tests, errors have the potential to go unnoticed for extended periods of time.

2.)     AUTOMATED TESTING AND MONITORING solutions offer another effective method for preventing lost recordings. These solutions test your system in real time and provide an alert if something isn’t performing according to spec.

Automated Testing and Monitoring solutions can even replicate actions that have traditionally required human involvement, such as placing test calls or checking system logs. Automation can perform essential system checks, and also save your business time by freeing internal resources from needing to manually perform the testing and monitoring tasks.  

3.)     Lastly, if you are in the process of replacing your current recording system, consider building in some form of REDUNDANCY into your new design. The more redundancy built into your system, the more resilient it will be, and the less likely that external factors can render it inoperable.

Backup recorders, servers, or even duplicate recordings are all options available that can continue recording calls even if your main logger quits.

The best way to avoid lost recordings is by taking a proactive approach to potential issues and having a comprehensive plan that will keep your system performing optimally. Contact us today to learn more about the services and support we provide that help avoid lost recordings. 



Contact Centers Financial Services General Public Safety   Tags: Service Support Managed Services Maintenance System Health Check System Routines Automated Testing and Monitoring