Blog

Omnichannel Compliance Recording & Microsoft Teams

The first, and only, all-in-one communication recording and compliance assurance solution is here.  For financial services firms, the world is…

NICE Introduces NTR-X, Next Generation Cloud-Based Compliance Solution for Omnichannel Trade Recording Management

Selected by several top ten global FIs, NTR-X captures all modalities of regulated employee communications enabling regulated firms’ digital…

Predicting the Unpredictable: Seven Future Trends for Contact Centers 

  A significant number of industries and organizations experienced major business disruption over the course of 2020. Government lockdowns and…

NICE Introduces New Microsoft Teams Integration to CXone and Engage that Enhances Customers’ Ability to Collaborate Companywide

Customers can access CXone contact center controls from Teams for frictionless collaboration and use NICE Engage real-time recording to ensure…

Digital Evidence Management: Solving Crimes and Closing Cases Faster

To date, most forces’ attempts to digitize manual investigative processes haven’t produced huge efficiency gains. Investigators may use…

How New Communication Modalities Complicate Compliance

  If Blondie’s number 1 hit ‘Call Me’ (released in 1980) was rewritten for today, it might have been ‘Let’s…

Want to Maintain Your Competitive Advantage? Make Sure You’re Using the Best Contact Center Software

In the business world, success often depends on having a competitive advantage over your rivals. Maybe your business is successful because you have…

How to Improve Contact Center Adherence

  Great customer service hinges on having the right people in place, at the right time, with the right skills to handle customer issues. But if…

Four Quality Management Problems — Solved by Analytics

If your contact center has yet to implement analytics and you’re eager to improve quality management performance, now may be an ideal time to…

Case Study: Deploying NICE Inform Intelligence Center for Digital Transformation of Consolidated 911 Operations

Cook County Sheriff’s Police 911 Center, a consolidated 911 center serving Cook County, Illinois, will be deploying the NICE Inform…

Proactively and Creatively Control Contact Center Costs

  Call center budgets are notoriously tight. You may have already squeezed out all the savings you can from optimized forecasting and staffing,…

NICE Receives Frost & Sullivan’s Customer Value Leadership Award in Public Safety for Innovation in Cloud-Based Investigation and Evidence Management Solutions

  NICE was recognized for its development of digital transformation solutions for public safety agencies, including emergency communications, law…

Microsoft Teams & Compliance Recording: Your Pressing Questions Answered

Unified communication and collaboration platforms like Microsoft Teams are transforming the way millions of people work every day. As unified…

Refresh Your Quality Monitoring Program with these 15 Best Practices

Include agents in identifying what to measure. If your quality scorecards have been around a while, it's probably time to give them a tune up. This is…

Police departments turn to digital transformation to lower costs

  As early as the 1960’s police departments were envisioning ways to harness data and put it to work to improve policing. But no one could…

NICE and Microsoft Partner for the First Certified Teams Recording Solution

   Across the globe, the financial sector receives the highest level of regulatory scrutiny and monitoring from governments and private…

Drive Digital Transformation for Trading Recording with Microsoft Teams

Financial Services Organizations can benefit from unified communications while ensuring compliance with global regulations, even for remote…

Continuing Compliance in a Pandemic

In the midst of a worldwide pandemic, the same technologies that enable us to connect to loved ones in our daily lives can also play a vital role in…

Transforming Policing with Digital Evidence Management

How digital evidence is collected, analyzed, and shared can make a tremendous difference in the efficiency and effectiveness of Police Departments.…