You’ve decided to buy new Call Recording software…here are 5 questions to ask your vendor!
Surveys show that the average Customer Service Representative has to use over 6 different desktop applications for a single interaction...
Finding the balance of technology and people can be difficult, especially when your end goal is customer satisfaction.
Managing digital data, such as voice calls, text messages, videos, emails, and photographs, can be faster, easier and less expensive than ever before.
Technical bugs or glitches can occur at any moment. Day or night. Weekends or Holidays. Wilmac's NOC can help.
Managing your legacy recordings can be a huge headache – it may even be the thing preventing you from upgrading your call recording system.
Selecting a Next Generation 9-1-1 recording partner is an important decision and can have significant impacts on your PSAP now, and into the future.
Wilmac knows NICE. We know their products, systems, and solutions, and have successfully partnered with them for over 10 years.
As your Compliance Recording System and Turrets near their End of Life date – the end of their product lifecycle – it’s important to…
Proactive compliance allows organizations to mitigate risk and protect their business and their customers.
What would you do if you had more time? Wilmac’s Staffing Services can guarantee that one time-consuming task – managing your Call…