Blog

Global Support Benefits

Your organization’s Call Recording equipment is important and requires high quality support wherever you operate.

Software Updates & The Impact on Your Call Recording

It is crucial to take steps to mitigate compatibility risk, and ensure that all systems are prepared and protected during upgrades.

Data Migration Process

As recently as ten years ago or less, recording systems were proprietary hardware based and most data logging was archived on tapes and/or discs.…

IDC Report: The Need for Digital Investigation & Evidence Management

Ready for the Rising Tide of Digital Evidence?  Today's law enforcement agencies face a big data dilemma. The volume, velocity, and variety of…

How to Handle Legacy Data

It’s a problem every organization with Call Recording faces at some point – what to do with an old, legacy system and years’ worth of recordings.

NICE COMPASS Compliance Assurance Software to Help Banks Automate Compliance

NICE COMPASS provides powerful compliance assurance recording automation tools, monitoring dashboards and reports to help financial institutions…

The Importance of a Business Continuity Plan

Having a Business Continuity plan in place that addresses resiliency, recovery, and contingency is crucial.

The Benefits of Working with a Third Party Service Provider

Whether it’s used for quality improvement, risk mitigation, or compliance, a Call Recording solution is an important investment.

The Importance of Presales Qualifying

Over the course of working with hundreds of customers in unique environments, we’ve found that issues boil down to three common situations.

Environmental Changes That Can Impact Call Recording

If you’re thinking about changing any of the technology in your working environment, we encourage you to consult Wilmac before follow through on…

4 Reasons to Record All Calls

You know that you have to record calls, but have you ever really thought about why?

Record All Communications, Not Just Voice!

When you interact with clients, customers, and coworkers, what communication technology do you use?

Five Key Considerations When Buying Your Next Recording Solution

Communication Recording solutions play a major role in your organization. Here are five considerations to keep in mind when buying your next system.

5 Ways to Improve Engagement

From guest blogger, Jay Minnucci: Engagement is critical for top performance.

Choosing A NG9-1-1 Recording Partner: 6 Factors to Consider

Selecting a Next Generation 9-1-1 recording partner is an important decision and can have significant impacts on your PSAP now, and into the future.

Even in This Digital Era, People Still Make Phone Calls

In a world of increasing texts, emails, and social posts, calling on a phone still has a place.

Big Banks & Call Recording: How Technology Can Help

The right technology can help prevent systemic fraud and protect customers and their interests. Read more!

Speech Analytics and Quality Monitoring

From guest blogger, Jay Minnucci: Speech analytics can offer value on its own and can make your quality monitoring program better.

Increasing Customer Retention

Today’s customers want more with less, and expect speed, customization, and attention at every step – this can seem impossible to provide!