Blog

Improve Your Customer Service with Recording Applications

Recording the conversations between customers and Contact Center agents is one of the only surefire ways to truly guarantee that customers are…

Complimentary Training Resources for 9-1-1 Center Managers

As a 9-1-1 center manager, you’re stretched thin every day managing daily operations, Quality Assurance, evidence/audio requests, performance…

Turrets and the Future of Trader Communication Technology

Since the 1980s, turrets (also known as dealerboards) have been one of the most important pieces of communication technology for traders. …

Recording Support Challenges - And Solutions to Them!

As industry veterans, we’ve seen our fair share of changes in the industry. Recent advancements in recording technology and related applications…

Avoiding Forced Upgrades: Know Your Options For End of Life Compliance Recording & Turrets

As your Compliance Recording System and Turrets near their End of Life date – the end of their product lifecycle – it’s important to…

Voice Surveillance - It’s Time

Compliance teams are finally renovating compliance programs neglected in the scrum to prepare for MiFID II. However, too often voice surveillance has…

Beyond Recording Calls – Do Something with Your Data!

Recording your calls is just the first step – what you can do with all the data you collect is the real game changer.

We Guarantee Our SLAs – Here’s How.

What good is a commitment if you don’t follow through? Honoring our SLAs is just one way we demonstrate our commitment to quality and service.

Leveraging Voice Recording to Improve Customer Experience

The importance of Customer Experience: What does Voice Recording have to do with it?

A Buyer’s Guide: 5 Questions to Ask When Evaluating Call Recording Vendors

You’ve decided to buy new Call Recording software…here are 5 questions to ask your vendor!

6 Reasons to Consider Managed Services

Why should you hire a Managed Services Provider (MSP) for your Call Recording system?

Today’s Contact Center Challenges

Surveys show that the average Customer Service Representative has to use over 6 different desktop applications for a single interaction...

Replacing Your Call Recording System – Know Your Options

If you’re looking to replace or upgrade your Call Recording system, it’s important to consider all of your options.

Technology Is Important, but People Still Have a Place

Finding the balance of technology and people can be difficult, especially when your end goal is customer satisfaction.

3 Tips for Practicing Proactive Compliance

Take action before there is a problem – Mitigate risk with Proactive Compliance.

From Paper to Pixels: Managing Digital Evidence Today

Managing digital data, such as voice calls, text messages, videos, emails, and photographs, can be faster, easier and less expensive than ever before.

Aging Technology: Considerations & Options

Discontinued, End of Life, EOL, Legacy, Sunset... No matter what you call it, it’s important to plan for the future. No technology lasts…

NOC: 24 hours a day. 7 days a week. 356 days a year.

Technical bugs or glitches can occur at any moment. Day or night. Weekends or Holidays. Wilmac's NOC can help.

The Importance of Presales Qualifying

Over the course of working with hundreds of customers in unique environments, we’ve found that issues boil down to three common situations.

How to Manage Your Legacy Recordings

Managing your legacy recordings can be a huge headache – it may even be the thing preventing you from upgrading your call recording system.