Omnichannel Compliance Recording & Microsoft Teams
The first, and only, all-in-one communication recording and compliance assurance solution is here. For financial services firms, the world is…
The first, and only, all-in-one communication recording and compliance assurance solution is here. For financial services firms, the world is…
Selected by several top ten global FIs, NTR-X captures all modalities of regulated employee communications enabling regulated firms’ digital…
A significant number of industries and organizations experienced major business disruption over the course of 2020. Government lockdowns and…
Customers can access CXone contact center controls from Teams for frictionless collaboration and use NICE Engage real-time recording to ensure…
To date, most forces’ attempts to digitize manual investigative processes haven’t produced huge efficiency gains. Investigators may use…
If Blondie’s number 1 hit ‘Call Me’ (released in 1980) was rewritten for today, it might have been ‘Let’s…
In the business world, success often depends on having a competitive advantage over your rivals. Maybe your business is successful because you have…
Great customer service hinges on having the right people in place, at the right time, with the right skills to handle customer issues. But if…
If your contact center has yet to implement analytics and you’re eager to improve quality management performance, now may be an ideal time to…
Cook County Sheriff’s Police 911 Center, a consolidated 911 center serving Cook County, Illinois, will be deploying the NICE Inform…
Call center budgets are notoriously tight. You may have already squeezed out all the savings you can from optimized forecasting and staffing,…
NICE was recognized for its development of digital transformation solutions for public safety agencies, including emergency communications, law…
Unified communication and collaboration platforms like Microsoft Teams are transforming the way millions of people work every day. As unified…
Include agents in identifying what to measure. If your quality scorecards have been around a while, it's probably time to give them a tune up. This is…
As early as the 1960’s police departments were envisioning ways to harness data and put it to work to improve policing. But no one could…
Across the globe, the financial sector receives the highest level of regulatory scrutiny and monitoring from governments and private…
Financial Services Organizations can benefit from unified communications while ensuring compliance with global regulations, even for remote…
In the midst of a worldwide pandemic, the same technologies that enable us to connect to loved ones in our daily lives can also play a vital role in…
How digital evidence is collected, analyzed, and shared can make a tremendous difference in the efficiency and effectiveness of Police Departments.…