Blog

A Buyer’s Guide: 5 Questions to Ask When Evaluating Call Recording Vendors

You’ve decided to buy new Call Recording software…here are 5 questions to ask your vendor!

6 Reasons to Consider Managed Services

Why should you hire a Managed Services Provider (MSP) for your Call Recording system?

Today’s Contact Center Challenges

Surveys show that the average Customer Service Representative has to use over 6 different desktop applications for a single interaction...

Replacing Your Call Recording System – Know Your Options

If you’re looking to replace or upgrade your Call Recording system, it’s important to consider all of your options.

Technology Is Important, but People Still Have a Place

Finding the balance of technology and people can be difficult, especially when your end goal is customer satisfaction.

3 Tips for Practicing Proactive Compliance

Take action before there is a problem – Mitigate risk with Proactive Compliance.

From Paper to Pixels: Managing Digital Evidence Today

Managing digital data, such as voice calls, text messages, videos, emails, and photographs, can be faster, easier and less expensive than ever before.

Aging Technology: Considerations & Options

Discontinued, End of Life, EOL, Legacy, Sunset... No matter what you call it, it’s important to plan for the future. No technology lasts…

NOC: 24 hours a day. 7 days a week. 356 days a year.

Technical bugs or glitches can occur at any moment. Day or night. Weekends or Holidays. Wilmac's NOC can help.

The Importance of Presales Qualifying

Over the course of working with hundreds of customers in unique environments, we’ve found that issues boil down to three common situations.

How to Manage Your Legacy Recordings

Managing your legacy recordings can be a huge headache – it may even be the thing preventing you from upgrading your call recording system.

How to record every call, every time

Recording every call, every time. You know you need to do it. You know it’s important and there will be consequences if you don’t do it, but how?

Choosing A NG9-1-1 Recording Partner: 6 Factors to Consider

Selecting a Next Generation 9-1-1 recording partner is an important decision and can have significant impacts on your PSAP now, and into the future.

Wilmac Consulting Assessments

Consultative assessments ensure that your solution is meeting your needs and helping you achieve your goals.

Wilmac Support for NICE Systems

Wilmac knows NICE. We know their products, systems, and solutions, and have successfully partnered with them for over 10 years.

Avoiding Forced Upgrades: Know Your Options For End of Life Compliance Recording & Turrets

As your Compliance Recording System and Turrets near their End of Life date – the end of their product lifecycle – it’s important to…

What Is Proactive Compliance?

Proactive compliance allows organizations to mitigate risk and protect their business and their customers.

The Value of Teamwork in the Call Center

Michael Phelps became a household name by setting world records and winning more Olympic medals than any competitor in history. He's a one-man…

Outsourcing Your Call Recording Management

What would you do if you had more time? Wilmac’s Staffing Services can guarantee that one time-consuming task – managing your Call…

What Is Recording Resiliency & Why Is It Important?

A resilient system starts with a thorough design and configuration review, which takes into account all of your business needs & regulations.