Technology Is Important, but People Still Have a Place
Finding the balance of technology and people can be difficult, especially when your end goal is customer satisfaction.
Blog
3 Tips for Practicing Proactive Compliance
Take action before there is a problem – Mitigate risk with Proactive Compliance.
From Paper to Pixels: Managing Digital Evidence Today
Managing digital data, such as voice calls, text messages, videos, emails, and photographs, can be faster, easier and less expensive than ever before.
Aging Technology: Considerations & Options
Discontinued, End of Life, EOL, Legacy, Sunset... No matter what you call it, it’s important to plan for the future. No technology lasts…
NOC: 24 hours a day. 7 days a week. 356 days a year.
Technical bugs or glitches can occur at any moment. Day or night. Weekends or Holidays. Wilmac's NOC can help.
The Importance of Presales Qualifying
Over the course of working with hundreds of customers in unique environments, we’ve found that issues boil down to three common situations.
How to Manage Your Legacy Recordings
Managing your legacy recordings can be a huge headache – it may even be the thing preventing you from upgrading your call recording system.
How to record every call, every time
Recording every call, every time. You know you need to do it. You know it’s important and there will be consequences if you don’t do it, but how?
Choosing A NG9-1-1 Recording Partner: 6 Factors to Consider
Selecting a Next Generation 9-1-1 recording partner is an important decision and can have significant impacts on your PSAP now, and into the future.
Wilmac Consulting Assessments
Consultative assessments ensure that your solution is meeting your needs and helping you achieve your goals.
Wilmac Support for NICE Systems
Wilmac knows NICE. We know their products, systems, and solutions, and have successfully partnered with them for over 10 years.
Avoiding Forced Upgrades: Know Your Options For End of Life Compliance Recording & Turrets
As your Compliance Recording System and Turrets near their End of Life date – the end of their product lifecycle – it’s important to…
What Is Proactive Compliance?
Proactive compliance allows organizations to mitigate risk and protect their business and their customers.
The Value of Teamwork in the Call Center
Michael Phelps became a household name by setting world records and winning more Olympic medals than any competitor in history. He's a one-man…
Outsourcing Your Call Recording Management
What would you do if you had more time? Wilmac’s Staffing Services can guarantee that one time-consuming task – managing your Call…
What Is Recording Resiliency & Why Is It Important?
A resilient system starts with a thorough design and configuration review, which takes into account all of your business needs & regulations.
Wilmac’s Recording Consulting – Let Us Simplify Call Recording for You
It is likely that you don’t know what it is you don’t know when it comes to your organization and its Call Recording needs. Sure,…
Robotic Process Automation Brings Order to Compliance Chaos
When many first hear the idea of “Robotic Process Automation”, they may first think of workforce reduction in terms of simply needing…
Global Support Benefits
Your organization’s Call Recording equipment is important and requires high quality support wherever you operate.
Software Updates & The Impact on Your Call Recording
It is crucial to take steps to mitigate compatibility risk, and ensure that all systems are prepared and protected during upgrades.