The need for flexibility has never been more acute in the contact center and customer service environment than today. This is especially true with the…
Why should you hire a Managed Services Provider (MSP) for your Call Recording system?
Recording your calls is just the first step – what you can do with all the data you collect is the real game changer.
The Next Generation of Trading Compliance Recording & Assurance - Webinar with KPMG, NICE, and Wilmac
In today’s evolving regulatory landscape, Financial institutions are increasingly required to capture a growing number of channels and users,…
If upgrading recording technology is on your to-do list for 2017, Wilmac is available to help.
A resilient system starts with a thorough design and configuration review, which takes into account all of your business needs & regulations.
What good is a commitment if you don’t follow through? Honoring our SLAs is just one way we demonstrate our commitment to quality and service.
Selecting a Next Generation 9-1-1 recording partner is an important decision and can have significant impacts on your PSAP now, and into the future.
Communication Recording solutions play a major role in your organization. Here are five considerations to keep in mind when buying your next system.
The right technology can help prevent systemic fraud and protect customers and their interests. Read more!
As industry veterans, we’ve seen our fair share of changes in the industry. Recent advancements in recording technology and related applications…