7 Ways to Reduce Agent Attrition
Contact center agent attrition, which ranges from 30% to over 100%, remains a top challenge. Managers have tried many things to reduce the attrition…
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The NICE Inform Intelligence Center
Today, PSAP managers have to pull data from lots of different systems to compile metrics, and for all the manual effort, they still lack the in-depth…
The Art of Possible: A Consultative Approach to Financial Compliance
Now is the time to change how financial institutions approach the purchase of software used to manage their critical operations, particularly in…
Upgrading or Replacing your PBX? Don’t forget about your Call Recording!
To ensure the upgrade or replacement of your PBX, phone, or call handling systems goes as smoothly as possible, be sure to consider your communication…
How Technology Can Reduce Contact Center Operational Costs
In Contact Centers, as in many other business environments, there seems to be a continual push to increase overall efficiency, all while decreasing…
Drowning in a Tsunami of Digital Evidence? Here’s Your Lifeline
Today, crime solving hinges on digital evidence and the volume, velocity and variety of digital evidence is growing exponentially. From body-worn…
Financial Compliance: The 4 R’s
Thanks to growing industry regulations and internal rules, organizations in the financial markets are required to RECORD, RETAIN, and upon request,…
Domino Effect: One Software Update Can Affect Another
Like dominoes in a line, a change made to one program can affect others in strange and often unintended ways.
Improve Your Customer Service with Recording Applications
Recording the conversations between customers and Contact Center agents is one of the only surefire ways to truly guarantee that customers are…
Complimentary Training Resources for 9-1-1 Center Managers
As a 9-1-1 center manager, you’re stretched thin every day managing daily operations, Quality Assurance, evidence/audio requests, performance…
Turrets and the Future of Trader Communication Technology
Since the 1980s, turrets (also known as dealerboards) have been one of the most important pieces of communication technology for traders. …
Recording Support Challenges - And Solutions to Them!
As industry veterans, we’ve seen our fair share of changes in the industry. Recent advancements in recording technology and related applications…
Avoiding Forced Upgrades: Know Your Options For End of Life Compliance Recording & Turrets
As your Compliance Recording System and Turrets near their End of Life date – the end of their product lifecycle – it’s important to…
Voice Surveillance - It’s Time
Compliance teams are finally renovating compliance programs neglected in the scrum to prepare for MiFID II. However, too often voice surveillance has…
Beyond Recording Calls – Do Something with Your Data!
Recording your calls is just the first step – what you can do with all the data you collect is the real game changer.
We Guarantee Our SLAs – Here’s How.
What good is a commitment if you don’t follow through? Honoring our SLAs is just one way we demonstrate our commitment to quality and service.
Leveraging Voice Recording to Improve Customer Experience
The importance of Customer Experience: What does Voice Recording have to do with it?
A Buyer’s Guide: 5 Questions to Ask When Evaluating Call Recording Vendors
You’ve decided to buy new Call Recording software…here are 5 questions to ask your vendor!
6 Reasons to Consider Managed Services
Why should you hire a Managed Services Provider (MSP) for your Call Recording system?
Today’s Contact Center Challenges
Surveys show that the average Customer Service Representative has to use over 6 different desktop applications for a single interaction...