Industry-Leading Partner to Take the Stage at Oak Hill in January Rochester, New York: Wilmac Technologies is excited to be hosting an educational event, specifically on the topic of artificial intelligence and how it’s being used in customer experience and contact...
We are glued to our smart devices, and we’ve become more accustomed to interacting with them through voice. When was the last time you said, “Hey Alexa,” “Hey Siri,” or “Hey Google…” It was probably pretty recent, right? Besides being able to speak to them in a...
Wilmac was recently mentioned in Contact Center Pipeline’s May 2022 publication. CEO of Maintrax Scott Bakken wrote an article titled, “Protecting Your Most Sensitive Data” that centered around automated conversational redaction of audio and...
Enterprise Voice Archiving for Non-Dummies eBook Download Now! Do you record calls in your organization for compliance or quality purposes? Then what we do at Wilmac is relevant to you… and this eBook will give you great insight on how we can help you manage your...
How is the contact center work environment changing? How do I effectively manage a hybrid contact center? How do I create a positive customer experience with remote agents? To answer these questions, watch Engaging a Remote Workforce: 45 Tips in 45 Minutes on-demand...
