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      NICE Back-Office WFM

      The NICE Back-Office Workforce Management product is designed to help organizations optimize and manage their workforce in non-customer-facing or back-office environments. 

      Overview: NICE Back-Office Workforce Management

      NICE Back-Office WFM is a workforce management suite designed to optimize back-office operations. It helps businesses efficiently schedule tasks and allocate resources based on demand forecasts, employee skills, and real-time monitoring and enables data-driven decisions for compliance adherence in back-office environments. 

       

      The Back-Office WFM suite includes workforce management, performance management, process management, and quality management modules. 

      Support for NICE Back-Office WFM

      If you are still using NICE Back-Office WFM, Wilmac Technologies can recommend the next best-fit Workforce Management solution upgrade from our portfolio of solutions. 

      If you are transitioning to a new vendor and have data that you must retain, you should also consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor. 

      Recommended Solutions & Upgrades

      What makes Wilmac Technologies different?

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      30+ Years Experience in Workforce Optimization (WFO)

      Wilmac Technologies entered the WFO realm in 1992, and have since become a leader in providing mission-critical communications recording and customer experience technologies to businesses globally.

      9

      Experienced and Tenured Industry Professionals

      Our evolution in this industry has involved working with customers in banking, healthcare, insurance, higher education, retail, and more. Visibility into these customers’ technology needs has helped us identify and understand the best solutions for each industry.

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      Solution-focused Service Team

      Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.

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      Premier Partners of Industry-leading Vendors

      Partnering with NICE, Verint, and Calabrio for over 30 years, we have set high expectations with who we partner with and what solutions we represent.

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      In-house Development of our Enterprise Information Archiving Portfolio

      After reselling best-of-breed solutions for many years, our loyal customers came to us with unique problems surrounding their call recording retention periods. Because of our familiarity with the industry, we developed our Enterprise Information Archiving products and solutions to solve these problems. These are continuously being improved with customer input everyday.

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