KnoahSoft is an innovative provider of VoIP-based Call Recording, agent Performance Management, and analytic tools for enterprise and SMB Contact Centers. Their Harmony Workforce Optimization software suite is a secure, web-based platform that seamlessly integrate from end-to-end to provide the ultimate in flexibility, scalability, and ease of use.
Purchased in 2015 by Avaya, there are still hundreds of active installations of Knoahsoft's solutions used in leading financial, telecommunications, government, healthcare, and Call Center organizations throughout the world. Visit our page on Legacy System Support, or contact us today for more information.
OAISYS' products – Talkument and Tracer - were developed with an understanding of the needs of small-to-medium sized businesses to digitally capture phone-based interactions with the ability to simply retrieve, playback, and store these communications. These solutions provide easy-to-use, practical, and affordable Call Recording solutions in support of regulatory compliance and Quality Monitoring requirements.
Acquired by Mitel in 2014, there are many OAISYS deployments still in use that require ongoing service and support. At Wilmac, we're able to provide extended services on these platforms. Our industry expertise, OAISYS certification, and years of experience position us uniquely to provide support on discontinued solutions. For more information on Legacy Support for OAISYS, please click here or contact us today.
VPI has focused on building innovative Call Recording and Workforce Optimization software for Contact Centers and Public Safety organizations around the world. VPI is passionate about building software that can change the way the enterprises, government agencies, and first responders service and engage their customers. To use their own words, VPI is "on mission to replace the world’s inefficient Call Recording and Contact Center Workforce Optimization software with smarter apps people love."
Purchased by NICE Systems in 2016, VPI's solutions continue to be recognized by customers and industry experts as a leader in the fields of interaction recording and analytics, Quality Management and Workforce Optimization.