Wilmac and BT Join Forces to Offer Enhanced Compliance Services to The Financial Markets

Apr 1, 2016

Wilmac, the premier global provider of professional services and support for the world's most widely used recording technologies, announced that they have entered into an agreement with BT to complement BT's strong standing in the financial markets compliance space. The new alliance will allow Wilmac to provide professional services and support to BT customers that utilize recording technology from NICE Systems, Red Box Recorders and more.

With more than 30 years' experience in the global financial services industry, BT's financial technology solutions address the full spectrum of the trading lifecycle, from pre-trade, through to trade and post-trade, helping the industry interact, collaborate, and trade securely and compliantly. Its specialist financial services division provides secure and reliable cloud infrastructure that underpins the global industry as well as trading turrets and devices that are found on the desks of more than one-in-three traders worldwide.

Wilmac's wide range of services include pre-sales system design and engineering, project management, implementation, training, and ongoing maintenance support. Some additional value-added services include legacy voice data management, remote monitoring, staff augmentation, global support coverage, legacy recorder support, and more.

"Our collective focus is to continue to maintain and grow BT's customer base by providing best-of-breed product support services to BT's financial markets customers," said Wilmac VP of Sales Operations Jim Giblin. "We're excited that Wilmac's reputation as a premier professional services and support provider will enhance the range of services available to customers using BT's market-leading financial technology services."

Pete Skoglund, global head of sales engineering, financial technology services, BT, said: "BT offers the global financial markets a powerful end-to-end set of communication, collaboration, and compliance tools. We were looking to build on our already strong US capability in the compliance space to complement our strong suite of financial technology products and services. The decision to join forces with Wilmac was an easy one for us to make as Wilmac has a proven track record in providing services in this critical area and also have demonstrated that they are a dynamic, agile, and forward thinking organization."


Wilmac is a leading provider of Compliance Recording Solutions, Workforce Optimization, and Quality Assurance Solutions. As key business partners with industry leaders such as NICE, Redbox, VPI, Oaisys, Knoahsoft, and Teleopti, Wilmac's product suite consists of an entire range of best-of-breed products well-suited for many different applications, all supported by the deepest bench of high level technical support professionals in the industry. 


BT's purpose is to use the power of communications to make a better world. It is one of the world's leading providers of communications services and solutions, serving customers in more than 170 countries. Its principal activities include the provision of networked IT services globally; local, national, and international telecommunications services to its customers for use at home, at work, and on the move; broadband, TV, and internet products and services; and converged fixed-mobile products and services. As of 31 March 2016, BT consisted principally of six customer-facing lines of business: BT Global Services, BT Business, BT Consumer, EE, BT Wholesale, and Openreach. With effect from 1 April 2016, the group has been reorganized and the customer-facing lines of business are now: Global Services, Business and Public Sector, Consumer, EE, Wholesale and Ventures, and Openreach.

For the year ended 31 March 2015, BT Group's reported revenue was £17,979m with reported profit before taxation of £2,645m.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

For more information, visit www.btplc.com