May 20, 2013
Wilmac has acquired Advanced Telecom, Inc., (ATI) to support the expansion of their sales and field services into the Philadelphia market. Wilmac is excited to further our position as a leading provider of workforce optimization, quality assurance, and compliance recording solutions including Call Recording, Quality Monitoring, Speech Analytics, and Workforce Management for first-contact customer service centers, financial services and compliance, and security and public safety. The company delivers hardware and software suites tailored to the unique needs of their customers, improving quality, productivity and profitability with over 500 active installations throughout North America for industry leaders such as NICE, Oaisys, Redbox, Revcord , Aurix, Teleopti, as well as for 911 Centers in Western New York and Canada.
Wilmac also specializes in on-site technical implementation and professional training to successfully deploy these systems. Their service and support – including emergency response, remote access trouble-shooting and on-site repair – is coordinated through Wilmac's Service Operations Center at their Rochester headquarters.
Wilmac has acquired certain assets, and all contracts and customers of ATI. A team including a field service engineer and two sales and marketing representatives will staff Wilmac's Bensalem, PA, office.
"As a company, our main focus is to continue to grow and maintain our customer base by providing the best of breed products and support to our customers. We know that this is how we will continue to increase our market share," says VP of Marketing Bill McDonnell. "Our ability to market and support our customers is our strength, and Wilmac has been building a customer base in the Philadelphia area since 2011. ATI had the infrastructure and skilled team to serve the market, and now we will be able to enhance support for both our Philadelphia customers and all of ATI's customers."
Wilmac is a leading provider of Compliance Recording, Quality Assurance, Workforce Optimization, and Public Safety solutions. As key business partners with industry leaders, Wilmac's product suite consists of an entire range of best-of-breed products well-suited for many different applications, all supported by the deepest bench of high level technical support professionals in the industry. Headquartered in Rochester, NY, Wilmac also has offices in Toronto, ON, New York City, and Philadelphia, PA. For more information, visit www.wilmacco.com.