Voice Recording System Trainer

The Voice Recording System Trainer is responsible for the education of the end users, system administrators, management, and others. Must possess excellent verbal, written, and interpersonal communication skills. Able to explain difficult technical material clearly and patiently to students with varying levels of proficiency. Travel is estimated at 25% of the time.


  • Provide customer specific training on-site and remotely to customers, vendors, and Wilmac's internal team
  • Develop product training program and training materials that utilize effective media, systems, and dissemination avenues
  • Proactively coordinate with target audiences and facilitate a constantly evolving training methodology that changes strategy and tactics to fit unique situations
  • Continually develop knowledge around all products and solutions Wilmac supports
  • Effectively manage time and maintain regular communication and updates while managing the customer relationship and expectations


  • Excellent communication and presentation skills that allow for concise knowledge transfer
  • Professional, outgoing, and appropriate while dealing with a diverse group of people
  • Direct experience with telecommunications
  • Training and certification in NICE Products (NL8.9, NP3.5, NIM 4.1 & NTR) a major plus
  • Detail oriented with a demonstrated ability to follow documentation and workflows
  • Baseline understanding of VoIP, SIP, and Cisco networks; Intel server technologies and Operating Systems (Windows Server 2003 and above)
  • Working knowledge with PBX, Media gateways/Routers, and on E1/T1/Qsig, PSTN
  • Background in SQL server or MySQL. Certification preferred
  • Knowledge of Routing Protocols such as BGP, ISIS, OSPF, RIP. Knowledge of design principles to qualify and quote IP VPN/VPLS networks that incorporate MPLS Traffic Engineering
  • Knowledge of SIP & Voice Signaling Protocols a plus

Please submit your resume to openings@wilmacco.com.