Voice Application Systems Engineer

The Voice Application Systems Engineer is responsible for Voice Recording system and application design, guidance, and consultation. Must be able to understand and internalize highly complex business requirements, as well as the resulting technical specifications and requirements, and translate that knowledge to the design or redesign of complex system designs and configurations. Able to provide integrated systems planning and recommend new or alternate technologies to enhance current systems and support overall corporate and business goals.


  • Analyze business systems and processes to develop or redesign network solutions 
  • Oversee overall systems testing and the migration of platforms and applications to production
  • Develop new documentation, departmental technical procedures, and user guides
  • Assure quality, security, and compliance requirements are met
  • Serve as a fully seasoned and proficient technical resource; routinely accountable for technical knowledge and capabilities as a team member and as an individual contributor


  • Application development and implementation experience
  • Excellent communication skills
  • Direct, advanced experience with telecommunications
  • Training and certification in NICE Products (NL8.9, NP3.5, NIM 4.1 & NTR) and other Voice Recording platforms a major plus
  • Detail oriented with a demonstrated ability to follow documentation and workflows
  • Understanding of VoIP, SIP, and Cisco networks; Intel server technologies and Operating Systems (Windows Server 2003 and above)
  • Working knowledge with PBX, Media gateways/Routers, and on E1/T1/Qsig, PSTN
  • Background in SQL server or MySQL. Certification preferred
  • Knowledge of Routing Protocols such as BGP, ISIS, OSPF, RIP. Knowledge of design principles to qualify and quote IP VPN/VPLS networks that incorporate MPLS Traffic Engineering
  • Knowledge of SIP & Voice Signaling Protocols a plus

Please submit your resume to openings@wilmacco.com.