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Innovative voice solutions for the digital era.

About Wilmac

Communication Solution experts providing best-of-breed technology.

Since 1993, we’ve been an industry leader in providing mission-critical communications solutions to meet regulatory requirements, deliver resilient performance, furnish state-of-the-art applications, and enable digital transformations.

Wilmac’s subject matter experts, combined with our technology providers, make big differences for businesses and organizations of all industries and sizes. Behind the difference-making is a team of solutions-centered professionals, skilled engineers, and quite simply, the most passionate and knowledgeable team who are putting technologies to work for companies worldwide.

From Cloud Contact Center, Voice Management, and Workforce Engagement Management to Financial Compliance and Public Safety solutions, Wilmac delivers the highest quality innovations to our customers ‒ in everything we do.

We look forward to being a part of your company’s future and success!

Leadership

Steve McDonnell, Sr.

President

Steve McDonnell, Jr.

Vice President, USA

Jim Giblin

Vice President, Canada

History

Technology, as we know it today, is different from yesterday’s, and for over 30 years, Wilmac has served at the forefront of the Communications industry, always with one mission in mind:

To provide customized solutions and best-of-breed products for every customer, regardless of industry type or business size.

Throughout the era of magnetic tape recording and the dominance of dictation equipment, to the glory of the Internet and the emergence of 21st-century voice technology, Wilmac has continually come out on top as an industry leader, helping businesses navigate and thrive in the evolving digital landscape.

By partnering with the world’s finest voice technology vendors, Wilmac continues to combine extensive industry experience with technical expertise in Voice Recording, Compliance, and Workforce Engagement Management solutions for contact centers, public safety organizations, and more.

With offices in Rochester, Toronto, and New York City, Wilmac’s national and international reach has leveraged the world’s best technology and solutions for companies of all sizes and industries. We look forward to meeting and working with a variety of companies throughout the globe.

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Careers

At Wilmac, we’re dedicated to being the best in all that we do ‒ and this starts with having the best team of people.

We challenge ourselves to think outside the box, creatively solve any challenge in front of us, and constantly focus on improving our skills in all areas.

What Does a Wilmac Team Member Look Like?

Curious.

The type of curious that wants to find the answer, even when it’s not immediately apparent.

Constantly learning.

Whether it’s keeping up on industry news, reading product manuals, or taking things apart and putting them back together, they learn just for the sake of learning.

Tech-y.

Obviously ‒ and a Wilmac team member can be formally educated, self-taught, or best, a combination of the two.

Professional.

The ability to go from a phone call to an in-person visit to a webinar, seamlessly and appropriately, is a must.

Adaptable.

If we can help, we will, even if it’s outside the scope of what we’ve been called to do.

A variety seeker.

Every day is different and motivating in its own way. There’s something exciting about using the answers you learned yesterday and translating them to fix today’s problems.

Solution-oriented,

Finding solutions is what Wilmac is all about, and solving problems is what we do best.

Sound like you? If so, submit your resume along with a cover letter stating your interest to openings@wilmacco.com

What Does a Wilmac Team Member Look Like?

Curious.

The type of curious that wants to find the answer, even when it’s not immediately apparent.

Constantly learning.

Whether it’s keeping up on industry news, reading product manuals, or taking things apart and putting them back together, they learn just for the sake of learning.

Tech-y.

Obviously ‒ and a Wilmac team member can be formally educated, self-taught, or best, a combination of the two.

Professional.

The ability to go from a phone call to an in-person visit to a webinar, seamlessly and appropriately, is a must.

Adaptable.

If we can help, we will, even if it’s outside the scope of what we’ve been called to do.

A variety seeker.

Every day is different and motivating in its own way. There’s something exciting about using the answers you learned yesterday and translating them to fix today’s problems.

Solution-oriented,

Finding solutions is what Wilmac is all about, and solving problems is what we do best.

Sound like you? If so, submit your resume along with a cover letter stating your interest to openings@wilmacco.com