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Customer Connect

Selling and supporting innovative voice & digital solutions.

About Wilmac

Started in 1957, our history is rooted in recording. We began selling Workforce Engagement Management solutions in 1992, and have since become a leader in providing mission-critical voice & digital technology to businesses around the globe. 

Wilmac’s team of experienced solution-centered professionals and skilled engineers, combined with our partners, help organizations of all industries and sizes meet regulatory requirements, deliver resilient performance, furnish state-of-the-art applications, and enable digital transformations. 

From cloud-based Contact Center, Voice Management, and Workforce Engagement Management to Financial Compliance and Public Safety solutions, Wilmac is committed to delivering the best technology and support to our customers, guiding them through every step of their digital journey.

We look forward to guiding your organization to a promising future.

Leadership

Steve McDonnell, Sr.

President

Steve McDonnell, Jr.

Vice President, USA

Jim Giblin

Vice President, Canada

History

Technology, as we know it today, is different from yesterday’s, and for over 30 years, Wilmac has served at the forefront of the Workforce Engagement Management industry, always with one mission in mind:

To design and tailor end-to-end voice and digital solutions optimized to improve your business.

Throughout the era of magnetic tape recording and the dominance of dictation equipment, to the glory of the Internet and the emergence of 21st-century voice technology, Wilmac has continually come out on top as an industry leader, helping businesses navigate and thrive in the evolving digital landscape.

By partnering with the world’s finest voice technology vendors, Wilmac continues to combine extensive industry experience with technical expertise in Voice Recording, Compliance, and Workforce Engagement Management solutions for contact centers, public safety organizations, and more.

With offices in Rochester, Toronto, and New York City, Wilmac’s national and international reach has leveraged the world’s best technology and solutions for companies of all sizes and industries. 

Wilmac logo cutout

Careers

At Wilmac, we’re dedicated to being the best in all that we do ‒ and this starts with having the best team of people.

We challenge ourselves to think outside the box, creatively solve any challenge in front of us, and constantly focus on improving our skills in all areas.

Current Openings

What Does a Wilmac Team Member Look Like?

Curious.

The type of curious that wants to find the answer, even when it’s not immediately apparent.

Constantly learning.

Whether it’s keeping up on industry news, reading product manuals, or taking things apart and putting them back together, they learn just for the sake of learning.

Tech-y.

Obviously ‒ and a Wilmac team member can be formally educated, self-taught, or best, a combination of the two.

Professional.

The ability to go from a phone call to an in-person visit to a webinar, seamlessly and appropriately, is a must.

Adaptable.

If we can help, we will, even if it’s outside the scope of what we’ve been called to do.

A variety seeker.

Every day is different and motivating in its own way. There’s something exciting about using the answers you learned yesterday and translating them to fix today’s problems.

Solution-oriented,

Finding solutions is what Wilmac is all about, and solving problems is what we do best.

Interested in working at Wilmac?

What Does a Wilmac Team Member Look Like?

Curious.

The type of curious that wants to find the answer, even when it’s not immediately apparent.

Constantly learning.

Whether it’s keeping up on industry news, reading product manuals, or taking things apart and putting them back together, they learn just for the sake of learning.

Tech-y.

Obviously ‒ and a Wilmac team member can be formally educated, self-taught, or best, a combination of the two.

Professional.

The ability to go from a phone call to an in-person visit to a webinar, seamlessly and appropriately, is a must.

Adaptable.

If we can help, we will, even if it’s outside the scope of what we’ve been called to do.

A variety seeker.

Every day is different and motivating in its own way. There’s something exciting about using the answers you learned yesterday and translating them to fix today’s problems.

Solution-oriented,

Finding solutions is what Wilmac is all about, and solving problems is what we do best.

Interested in working at Wilmac?

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