As a leading Call Recording service and support provider with decades of industry experience, Wilmac recognized a need among many customers to access calls stored on systems that are decommissioned and no longer in use. These Voice Recordings and associated metadata are often archived on legacy systems, well after an organization has migrated to newer systems. In an attempt to make it easier to search for and replay these calls, Wilmac has developed its own replay application called Continuity. 

Tags: Continuity, Legacy Product Support, Legacy Voice Management

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