Since 1994, VPI has focused on building innovative Call Recording and Workforce Optimization software for Contact Centers and Public Safety organizations around the world. VPI is passionate about building software that can change the way the enterprises, government agencies, and first responders service and engage their customers. To use their own words, VPI is “on mission to replace the world’s inefficient Call Recording and Contact Center Workforce Optimization software with smarter apps people love.”
Recently purchased by NICE Systems, VPI’s solutions continue to be recognized by customers and industry experts as a leader in the fields of interaction recording and analytics, Quality Management and Workforce Optimization. For more information, visit http://www.vpi-corp.com/.
WILMAC & VPI PARTNERSHIP
Thanks to extensive industry expertise, Wilmac understands that for many small-to-medium sized organizations, big-box solutions are unnecessary, unwieldly, and often unaffordable. Wilmac’s partnership with VPI provides our customers with software solutions that are scalable, customizable, cost efficient and easy to deploy. This allows your company to feel confident that you have the most appropriate recording solution for your specific needs, regardless of size or organization type.
Tags: Contact Center, NICE, Quality Management, VPI, Workforce Optimization