Text messaging is one of today’s leading methods of communication. Across the world, people are utilizing this convenient contact channel throughout all facets of their lives – including their interactions with Public Safety organizations. Texting to 9-1-1 is a major component of Next Generation 9-1-1, and its prominence is quickly growing.
According to the FCC, all wireless carriers and other providers of interconnected text messaging applications must deliver emergency texts to 9-1-1 call centers upon request. If a 9-1-1 communication center requests Text to 9-1-1 service, text messaging providers must deploy the service in that area within six months.
If you are considering the impact of Text to 9-1-1 on your organization, you probably have a lot of questions. Wilmac’s Subject Matter Experts (SMEs) are knowledgeable about industry trends and compatibility and can assist with any questions you may have. They also can consult on solutions and options for the logging and storage of Text to 9-1-1 communications for your organization.
To learn more, here are some additional informational resources and websites:
Tags: Mobile Recording, Next Generation 9-1-1, Public Safety, Text to 9-1-1, Webinar