As a leading Workforce Management solutions provider, Teleopti’s goal is to help customers strengthen their competitive edge through optimized customer service, operational efficiency, and communication. Teleopti’s solutions enable users to reliably forecast demand, increase customer and employee satisfaction, and make the most efficient use of their resources. Teleopti’s solutions can be used to optimize staffing and customer service in the Contact Center as well as back office and physical branch or store.
Headquartered in Stockholm, Sweden, with offices across the globe, Teleopti has a strong focus on continual improvement and a commitment to providing customers with world-class Workforce Management solutions. Teleopti’s solutions are used in over 70 countries by leading companies including T-Mobile, Nespresso, Volvo, and Vodafone. For more information, visit www.teleopti.com.
WILMAC & TELEOPTI PARTNERSHIP
A partnership with an industry leader such as Teleopti allows Wilmac to provide customized Workforce Optimization and advanced scheduling solutions for organizations of any size. Wilmac’s high level of knowledge and experience in and around the Contact Centers joins Teleopti’s feature-rich and user-friendly WFO/WFM solution to help organizations improve their customer service, employee satisfaction, and profitability.
Tags: Contact Center, Teleopti, Workforce Management, Workforce Optimization