Between government regulations and increased internal compliance practices, the call recording solutions deployed at organizations have never been of more importance. Companies have been changing their approach to procuring, installing, and most importantly, supporting these systems to ensure uptime and compliance.
Call recording technology and related IT have also seen many major changes:
- Move from hardware to software based systems
- Shift from TDM to VoIP
- Introduction of databases for solution architecture
- Solutions are now server and network based
- Support of systems is now predominately remote, versus on site
As a result, call recording solutions are no longer simple, appliance-like systems. Their functionality and performance is critical, and installing and maintaining them is more complex than ever.
These significant changes have left many organizations questioning how to best maintain their call recording systems. It’s no longer feasible to rely solely on internal IT resources, and manufacturers that sell these solutions are often too far removed from your day to day business to provide sufficient support.
Ensuring that your solution is functioning correctly is of the utmost importance, and we will share our insight gathered over many years in the industry on how to successfully achieve compliance, risk mitigation, and business continuity.
Tags: Compliance, Financial Services, Legacy Product Support, Recording Equipment, Webinar