Supported NICE Products

Wilmac’s ability to support NICE’s products and solutions is extensive. Our expertise and experience ranges from solutions that have been EOL for years, all the way to the most current releases. Here are just a few examples of NICE products we can support.

Public Safety and Security Organizations

Current: NICE Inform Essentials 7.2, NICE Inform Professional 7.2

Sunset and Legacy Products:

  • NICE Inform versions 1, 2, 3, 4, 5, 6, and 7.1
  • NICE Perform R1, R2, R3.0, R3.2, R3.5
  • NICE Perform eXpress 1.0, 2.1, and 3.0
  • NICE Scenario Replay and LMR
  • MIRRA I, II, and IV
  • NICE 8.7, 8.8, 8.9, and 9.0
  • NICE Call Focus II and III

Contact Centers

Current: NICE Engage Platform 6.3, 6.4, and 6.5, IEX TotalView (Workforce Management)

Sunset and Legacy Products:

  • NICE Perform Release 1, 2, 3.0, 3.1, 3.2, and 3.5
  • NiceUniverse
  • NICE Perform eXpress 1.0, 2.1, and 3.0
  • NICE Call Focus II and III
  • NICE Quality eXpress
  • NICE Recording eXpress
  • NICE Quality eXpress
  • NICE Interaction Management (NIM) 4.1
  • NICE 8.7, 8.8, and 8.9
  • NICE Engage

Financial Compliance Institutions

Current: NICE Recording eXpress (NRX), NICE Trading Recording (NTR)

Sunset and Legacy Products:

  • NICE Perform Release 1, 2, 3, 3.1, 3.2, and 3.5
  • NICE Perform eXpress 1.0, 2.1, and 3.0
  • NICE Interaction Management (NIM) 4.1
  • NICE 8.7, 8.8, and 8.9

If you are looking for support for a particular NICE product and it is not listed on this page, please contact us. This is not an exhaustive list of NICE products Wilmac can support. 


Tags: NICE, NICE AIR, NICE Engage, NICE IEX, NICE Inform, NICE Trading, Support

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