Wilmac knows NICE – we know their products, systems, and solutions. For over ten years now, Wilmac has sold and serviced solutions from NICE, and as a result, Wilmac’s knowledge of NICE’s products and systems is second to none.
Over the past decade, Wilmac has installed thousands of NICE systems for our customers and performed hundreds of thousands of service hours on NICE equipment.
Our experience ranges from legacy systems no longer supported by NICE, to the latest and most current releases of their software and equipment. For the three vertical markets we serve – Contact Centers, Financial Compliance institutions, and Public Safety and Security organizations – our Subject Matter Experts and Field Service Engineers immerse themselves in any and all resources available in order to stay educated on the nuances of NICE’s systems. Additionally, every Wilmac Field Service Engineer is factory trained and holds a tier-3 level certification from NICE.
Wilmac’s experience and knowledge of NICE is extensive:
- Wilmac has a larger team of site-visit ready Field Service Engineers (FSEs) than anyone
- Wilmac is NICE’s preferred partner to take the lead on installations for new sales
- In situations where NICE cannot provide issue resolution remotely, NICE has elected to send Wilmac on-site for problem resolution
To learn more about our ability to support NICE’s products and solutions, contact us today.
Tags: NICE, Services, Support