NICELog v7, 8.8, 9.0
NICELog versions v7, 8.8, and 9.0 are call recording and logging solutions that are now discontinued and considered obsolete.
Overview: NICELog v7, 8.8, 9.0
NICELog v7
Regrettably, this version is now considered obsolete. The recording platform operates on the DOS-based system, lacking integration with the full spectrum of NICE recording, Quality Monitoring, and storage applications. If you are currently utilizing NICELog Version 7.x, it is advisable to strategize for a replacement solution.
NICELog v8.8
As of present, NICE Version 8.8 is no longer available for general purchase, except by special arrangement for specific use cases. NICE Version 8.9 and NICE Perform have taken precedence over this version. Again, if you are currently utilizing NICELog version 8.8, we advise you to plan for a call recording replacement.
NICELog v9.0
NICELog v9.0 is a communications recording system capable of capturing voice, screen, or radio communications continuously, selectively, or on-demand. This version is now obsolete, and we recommend upgrading your recording solution to minimize the risk associated with this NICELog version.
Support for NICELog v7, 8.8, 9.0
If you are still using NICELog versions 7, 8.8, or 9.0, Wilmac Technologies can recommend the next best-fit Communications Recording solution from our solution portfolio.
If you are managing multiple legacy voice recorders or would like to migrate your call recordings from legacy platforms, you should also consider our data archiving solution Continuity Replay. Continuity Replay is a search and replay tool that extracts your data from its original system, converts it into an open file format, and securely stores it in a browser-based user interface. It is designed to get you back in control of your data and give your organization the flexibility to manage it without having to rely on the original vendor.
Recommended Solutions & Upgrades
Continuity Replay
Enterprise Information Archiving
Calabrio WFM
Cloud Contact Center
What makes Wilmac Technologies different?
30+ Years Experience in Workforce Optimization (WFO)
Wilmac Technologies entered the WFO realm in 1992, and have since become a leader in providing mission-critical communications recording and customer experience technologies to businesses globally.
Experienced and Tenured Industry Professionals
Our evolution in this industry has involved working with customers in banking, healthcare, insurance, higher education, retail, and more. Visibility into these customers’ technology needs has helped us identify and understand the best solutions for each industry.
Solution-focused Service Team
Wilmac Technologies’ team of professional and technical experts, all tier-three trained, span four service hubs in North America. With a combined industry tenure of over 100 years, our service team has a plan of action prepared for any issue that may arise.
Premier Partners of Industry-leading Vendors
Partnering with NICE, Verint, and Calabrio for over 30 years, we have set high expectations with who we partner with and what solutions we represent.
In-house Development of our Enterprise Information Archiving Portfolio
After reselling best-of-breed solutions for many years, our loyal customers came to us with unique problems surrounding their call recording retention periods. Because of our familiarity with the industry, we developed our Enterprise Information Archiving products and solutions to solve these problems. These are continuously being improved with customer input everyday.
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