We know there are many people who have been frustrated and dissatisfied with the service they’ve received from other Call Recording providers. That is why our dedication to service doesn't stop after installation. Our service philosophy is to meet and exceed our customers’ expectations 100% of the time. We work hard to foster long-term relationships with our customers, and post-sales technical support is an important component of that.
After installation, care is a crucial part of maintaining your system. With tiered levels of maintenance agreements, as well as Time and Material coverage, you can rest assured that you will always receive exceptional support from Wilmac. To meet the various needs of different organizational types, we offer flexible and reliable service plans, as well as on-site and remote support. We take customer service seriously and have hundreds of customers who can attest to this.
We pride ourselves on having a highly skilled services team and an excellent track record of customer satisfaction. Our commitment to providing superior service is unmatched in the industry.
- Support and Maintenance Programs
- Legacy Product Support
- Customer Support
- Global Call Recording Service and Support
- Support for NICE Systems
Tags: Global Partnership Alliance, Legacy Product Support, Maintenance, Maintenance Program, NICE, SLAs, Support