Back-Office

It's increasingly important that all communications across an organization, regardless of where they occur, be recorded, stored, and quickly retrievable. Today's solutions can record both front and back-office communications in one integrated system and features functionality that older systems did not possess.

Back-Office Recording solutions are:

  • Flexible and scalable
  • Suitable for any business size or organizational type
  • Developed to adhere to regulatory compliance requirements
  • Secure and reliable with extensive, multi-level security features
  • Able to record both front and back-office communications with a single integrated system

With an integrated recording solution, back-office communications – including voice calls, Skype for Business communications, chat, IM, and email – can all be captured, aggregated, managed, and stored in one unified system.