Support

Wilmac may be able to support the legacy (decommissioned) Voice Recording system itself, even if it has reached or passed its End of Life (EOL). As a result, the original recordings archived on the legacy system continue to be available for playback, even if the system is no longer actively recording data.

Depending on the specifics of your end users environment, this coverage may be sufficient to ensure compliance requirements are met. However, degraded tapes or unsupported/incompatible operating systems are two potential issues that become increasingly likely as the system ages, and any search and replay functionality is limited by the system's original capabilities.



Tags: Legacy Voice Management