Nxtera Automation - Reflect

Reflect offers intelligent automation to ensure that all recordings are of consistent quality and are compliant with industry regulations.

With Reflect everything that needs to be recorded is recorded, and at a quality that meets your own high standards, regulatory requirement, and consumer expectations.

Features:

  • Automatic test calls from actual devices
  • Downloaded reference calls are forensically checked for quality
  • Checks retention and litigation hold rules
  • Ensures calls are retained or archived according to policies
  • Creates schedules to check every device
  • Ensures consistent quality call data is recorded and stored every time
  • Clear visibility of data and reporting via user-friendly dashboards
  • Simple call and reference file retrieval
  • Automated verification to confirm functionality of the recorded and recording system