Search & Replay

In financial environments, having a flexible, efficient process for searching and replaying Compliance Recordings enables companies to comply with strict security requirements while still providing fast access to recorded calls.

Locate calls using any combination of:

  • Call duration
  • Marked calls
  • Date and time
  • User name
  • CLI/dialed number
  • Notes fields
  • Channel
  • Call direction

Being able to quickly and easily search and replay Compliance Records provides financial firms with:

  • Increased adherence to internal and external compliance regulations
  • Improved customer event verification and dispute management
  • Enhanced compliance investigations

Once the record you want to listen to has been retrieved, supervisors and administrators can listen to the call in its entirety, as well as see all additional metadata, annotated notes, associated data files, and screen recordings.



Tags: Compliance Financial Compliance