Monitoring & Alerts
When a call is made, there is only one chance to record that interaction. If something goes wrong with the recording software and it isn’t recorded properly, the chance to capture that call is gone. There is no way to go back for a second chance. Having an appropriate monitoring and alerting program can mitigate the risk of lost recordings by catching potential problems before they can cause system failure or other critical issues.
Wilmac offers advanced monitoring and alerting capabilities to all our customers, regardless of their size or bandwidth. With industry-leading testing solutions, our customers can rest assured that any potential issue is identified and resolved as quickly as possible and compliance is maintained regardless of errors, mishaps, or other disruptions.
Tags: Financial Compliance