At one point or another, every organization that records and stores audio calls will be faced with the question of how to handle their legacy data. Wilmac offers three different Legacy Voice Management options:
On-Going Support for Legacy Recording Systems
Wilmac will support the legacy (decommissioned) Compiance Recording system itself, even if it has reached or passed its End of Life (EOL). The original recordings archived on the legacy system continue to be available for playback, even if the system is no longer actively recording data.
Extraction and Conversion of Legacy Data
Wilmac will export your legacy data (in its original proprietary format) from the retired system and, on your behalf, convert it into a standard, non-proprietary format. Both voice and its corresponding metadata are converted into this generic format so that is can then be imported into Continuity, Wilmac’s web-based browser interface that allows for easy search and replay functionality, or another alternate interface.
One benefit of this options is Wilmac’s ability to retrieve data from tapes that may have been degraded. In fact, Wilmac has been able to restore damaged tapes with up to 99% accuracy! All legacy calls and their metadata are saved and the retired system can be completely physically eliminated, as it is no longer needed for retention or replay functionality.
Centralized Recording Support
Wilmac will take the old, legacy recordings you have, convert them into a more usable format (if necessary), and then import all data and recordings into your current recording platform. The end result is a centralized recording platform that stores all legacy recordings, the system’s current recordings, and all future calls. There is only one system and one interface to manage, and all search and replay functionality will be standardized.
Tags: Financial Compliance Legacy Voice Management