Legacy Voice Management Solutions

With the continual changes in technology, many organizations have large amounts of recorded data – usually audio calls and associated metadata – archived on tapes and/or recording systems that have since been decommissioned. Very often these legacy voice recordings must be maintained to adhere to internal or regulatory compliance requirements.

Unfortunately, when it comes to accessing these legacy recordings, it is common to experience:

  • Degraded or broken tapes
  • Original recording systems are no longer available or functional
  • Multiple formats of data, due to the different recording systems
  • Limited or missing call metadata (call start/end times, duration, channel/extension numbers, dialed digits, etc.)
  • Limited search and replay functionality, making it is time consuming to manually sort through all legacy recordings to find the specific call you need

Legacy Voice Management solutions ensure your organization maintains access to legacy recorded voice calls, even if they are archived on decommissioned recording systems or tapes. From the recovery and conversion of tapes, to exporting and converting updated data, Legacy Voice Management solutions can increase ease of search and replay and safeguard compliance.



Tags: Financial Compliance Legacy Voice Management