Verba

Verba Recording System is a state-of-the-art Call Recording and Quality Management solution for Unified Communications platforms. Verba Recording System provides a true, unified recording solution that captures voice, video, and telepresence calls, by recording all media in a single, unified system that's easy to use, quick to search, and accessible anywhere at any time.

Verba Recording System is ideal for:

  • Contact Centers
  • Energy and utility companies
  • Financial services providers
  • Government agencies
  • Healthcare organizations
  • Law firms
  • Market research companies
  • Media organizations
  • Security providers
  • Small businesses

Verba Recording System Capabilities and Benefits:

  • Supports leading Unified Communication and Contact Center system vendors like Cisco, Avaya, Microsoft, BroadSoft, and others
  • Offers a complete performance and Quality Management solution
  • Includes agent evaluation, scoring, silent monitoring, screen capturing, enterprise grade reporting with customizable dashboards, and Speech Analytics
  • Offers flexible recording modes including full (always-on) recording, selective recording, and complete call on-demand recording
  • Offers a unified approach for voice, video, telepresence, and agents’ computer screen
  • Provides an easy-to-use and feature-rich web-based user interface
  • Playback functionality is available right in the browser window
  • Multi-level access control lets your company define who can access what, and what actions they can take with full audit trail and change-log history
  • Recorded call protection and secure access control included standard

Simple Voice Recording is not enough anymore. Verba Recording System features a full suite of solutions that allow you to record voice calls and mobile endpoints including voice, video, instant messaging, and desktop screens. Record all communication modes, analyze all content, and regulate proactively with Verba Recording System.