Unified Communications

Contact Centers Unified Communications

Integrating Skype for Business or Jabber with your Call Recording system is one step you can take to move closer towards a Unified Communications goal.

Integrated recording solutions can seamlessly collect, archive, and analyze data from Skype or Jabber’s various channels, including:

  • Chat/Instant Messaging (IM)
  • PowerPoint collaboration
  • Screen sharing
  • Conference bridge
  • Video conference bridge
  • Phone calls from your computer
  • Collaboration tools such as whiteboard, polls, Q&A, etc.

In many cases, Contact Centers can even use their existing recording system to collect data from Skype for Business interactions. This adds value to your existing recording system, while helping you fully realize the many features and benefits of Skype for Business.