Storage & Archive
Whether your Contact Center records communications for Quality Management, fact verification, Workforce Management (WFM), or another purpose, your recording system performs an important job and must capture communications in their entirety. Then, the recorded data must be retained securely and for the appropriate length of time.
Retention rules vary greatly and adhering to them can be challenging. Wilmac's professional knowledge, expertise, expansive product suite, and wide range of strategic services are available to help your Contact Center securely store and archive recordings.