Implementation

Together with your Wilmac representative, you've selected the best Call Recording solution for your specific environment and needs. Next comes the crucial step of installation. Wilmac first takes the time to evaluate your basic system configuration and ensures that your current technology, including servers and operating systems, meet the minimum requirements for installation.

If anything is lacking, or if there are updates, patches, or minor fixes that must be done, Wilmac will assist with that as well. In certain situations, Wilmac can also direct the acquisition of new supporting technologies – our solution managers and engineers have a thorough understanding of surrounding third-party technologies (servers, desktops, networks, telephony systems, databases, etc.). Our goal is to provide our customers with one point of contact for the entire project; we will not hand you off to a third-party vendor if you need supplemental products or services.

After your site has been evaluated and prepared for the installation, Wilmac will 'stage' the new system – either on-premises or in a 'lab' scenario – in order to identify and resolve any potential problems before the solution goes live. This process protects against liabilities and ensures that the go-live process is as seamless as possible.

After the new system has been fully installed, Wilmac completes an extensive testing process that checks:

  • Licensing and logs
  • Integrations with adjacent technology
  • Recording, archiving, and playback functionality
  • Resiliency and redundancy options
  • Action plans, reporting, and alerting systems
  • And more

When Wilmac's team of Field Service Engineers leaves your facility after installation, you can rest assured that your new Call Recording system will be up and running properly, and that it will continue to be fully supported by Wilmac in the future.