Professional Services

From initial consultation to ongoing maintenance support, and every step in between, Wilmac's Professional Services are available sell, service, and support all of your Call Recording needs.

Our Professional Services extend to:

  • Designing & Planning
  • Project Management
  • Implementation and Installation
  • Training
  • Moves/Adds/Changes (MACs)

The Professional Services we provide are representative of our commitment and dedication to providing the best service and support in our industry. As a business partner with industry-leading manufacturers, we provide best-of-breed, cutting‐edge solutions appropriate for a wide variety of situations and industries. We support our extensive product suite with exceptional service and support.

All project management, implementation, customization, and training is performed by our team of factory-trained and certified professionals, all of whom have achieved certification on the latest software versions for every system we support.

Design and Planning: The goal of Wilmac's design and pre-sales process is to create a carefully crafted solution that meets both the business needs and technical requirements of your organization.

Project Management: After your customized solution is designed by our pre-sales Subject Matter Experts (SMEs), the Project Management team takes over to guarantee the proper implementation of your recording solution.

Implementation and Installation: Wilmac's highly trained authorized service technicians have extensive experience, assuring that every solution is properly configured and deployed.

Training: Training is a critical part of the project cycle and is customized for each customer's environment depending on the complexity and scope of the deployment. We offer many different learning paths, and training engagements vary based on the specific needs of the customer.

Moves, Adds, Changes (MACs): Any and all MACs must be carefully navigated by highly trained professionals.



Tags: Implementation and Deployment Professional Services Project Management Service Training