Public Safety communications are vitally important, and every piece of information related to an incident is essential to ensure proper handling and resolution. In addition to recorded voice data, radio communications, and electronic communication, capturing call taker or dispatcher screen information is critical to providing a complete picture of incident responses.
Screen Recording allows authorized users to seamlessly record user screens per organizational requirements – either full time, or triggered by certain telephone activity. Based on configuration, users can choose to have multiple monitors recorded simultaneously, but if needed, can be displayed as a single channel in the same format. Once recorded, data is securely stored and can be easily located with a simple search and replay feature.
The data captured with Screen Recording can be vital as part of investigations, but is also valuable for improving internal processes. Recorded content can be used for Quality Management (QM) programs, training, self-evaluation, and to identify best practices or areas for improvement.
Tags: Public Safety, Quality Management, Screen Recording