With over 500 active installations to date, Wilmac has gained vast experience and knowledge. Using that knowledge, we have developed a Remote Management and Monitoring (RMM) solution that proactively tracks and detects problems in real time instead of issuing an alert after the event has occurred. This eliminates a variety of problems, including the chance that a system could stop recording for a length of time before the issue is discovered and addressed. RMM is available through our Network Operations Center (NOC), and is customized to proactively address known areas of risk.
RMM is an improvement over current monitoring solution capabilities because it can be customized to your environment. It is a highly efficient and effective way to minimize critical and major occurrences, while also reducing time and effort for your assigned resources.
Please contact us today to learn more about how our Remote Management and Monitoring can help ensure the continued success of your Call Recording system.
Tags: Managed Services, Network Operations Center, Remote Management and Monitoring, Service